Regrettably, we do not accept returns for any of our products. However, we do offer exchanges or reshipped goods for orders in which we made a mistake on our end (booooo, we're lame). Additionally, we strongly recommend that you opt into our shipping insurance (mentioned earlier) to protect your package in the event of any unforeseen circumstances that may occur after it has been shipped. Please note that, as a small business, we face significant shipping costs, and the differences in prices among our products make it economically unfeasible for us to offer exchanges for other situations at this time.

We do not cancel or refund our orders at this time. Please note we reserve the right to send orders up to 5 days after your order is placed. If you require your order to be delivered earlier to meet a specific deadline, we recommend selecting expedited shipping at checkout to guarantee that your order arrives on time.

Please be advised that Half Sweet assumes no liability for any lost, stolen, misplaced, undelivered, mis-delivered, "returned to sender", or damaged packages once they have been dispatched from our facility. Once your package has been shipped, you will receive tracking information. If any issues arise with the delivery, we recommend that you contact the mail carrier service or Route for assistance. If your delivery address is difficult for mail carriers to locate, please notify us so that we can include specific instructions on your package to aid in the delivery process. Alternatively, you may wish to utilize USPS's Package Intercept Service, which can prevent delivery issues by holding your package at a nearby post office. It is important to note that as a small business, Half Sweet incurs substantial costs and is unable to replace, refund, or re-ship packages as easily as larger corporations, particularly in instances where delivery issues are caused by the carrier service. For more information on how to insure your packages, please refer to the options outlined above.

If you purchased Route shipping protection at checkout, your order is protected in the case it was lost, stolen, damaged, or mis-delivered. You will need to place a claim with Route to be reimbursed. You can either place a new order with Half Sweet before getting your refund or wait until after you receive it, but please note your items will not be replaced without a new order.

Please place a claim at the link below:

Route claims

For extra help, please utilize the customer service link, available at the link below:

Route policies

Customs fees, duties, and taxes may be applicable for international orders, depending on the destination country's regulations. These fees are determined by the customs authorities of the recipient's country and are not included in the purchase price or shipping charges paid at checkout. The recipient/customer is responsible for paying any applicable customs fees, duties, and taxes imposed by their country's customs authorities. We recommend customers check with their local customs office for information on import regulations and potential fees before placing an order.

Yes! Use these codes at checkout :

• Get 30% off when you order 30+ packs with code WHOLESALE30
• Get 50% off when you order 50+ packs with code WHOLESALE50

Or checkout our wholesale page for more information!

While tipping is always appreciated, it is not required. Our prices reflect the quality of our work and we do not expect any additional monetary gifts. However, if you do bring a coffee with you, we will be more than happy to bless you with extra love and magic!

Our braiding deposits are non-refundable, but we are always happy to transfer your deposit to a future braiding appointment.

In general, a consultation may not be required for most services since most of the discussion regarding the desired style can be effectively conducted via email. However, if you believe that a face-to-face consultation would be more suitable for your needs, we would be pleased to arrange a virtual meeting via FaceTime or Zoom.

At this time we work by appointment-only.

I would be pleased to accommodate a rescheduling request from you provided that it is made with a minimum notice of 48 hours before your appointment. However, please note that all deposits made are non-refundable. I understand that unexpected events can occur, and I encourage you to inform me if you anticipate running late for your scheduled appointment. It is important to me to allocate an appropriate amount of time for each service, and tardiness may lead to scheduling difficulties. In the unfortunate event that you arrive late, I cannot guarantee that your services will be completed on that day. Depending on the circumstances, it may be necessary to work within the original appointment time constraints or to reschedule your appointment for a later date. If you arrive late, you will be charged the full amount for the originally scheduled session.

Check out our booking page :) Outside of festivals, Hailee braids in Denver, CO.

We take the safety of our clients and our team very seriously. To prevent the spread of COVID-19, we follow all recommended guidelines from health authorities, including regular hand washing and sanitizing. Additionally, we ask that clients reschedule their appointment if they have any symptoms of illness or have been in contact with someone who has tested positive for COVID-19.

Hailee is based in Denver, CO and travels to a few festivals a year! Be sure to check her travel calendar before reaching out to book. Exact address will be given once a deposit is secured.

Hailee & Team travel to a select number of festivals each year. Check out which ones here.

Absolutely! We love working with natural hair and offer a variety of braiding styles that don't require extensions.

Minimizing stress on your braids is crucial for maintaining their longevity. It is best to refrain from getting your hair wet unnecessarily, wrap it in a satin scarf (available for purchase at your appointment) while sleeping, and limit any head-banging. If you do enjoy head-banging, there's no need to worry! Simply be cautious of the added stress it may cause, particularly in the nape of your neck and the bottom part of your braids.

Braids typically last 3-5 days depending on how well you take care of them. Braid life varies from person to person and cannot be guaranteed.

We recommend hair be shoulder length or longer for most styles. If your hair is shorter than this please let your stylist know ahead of time so we can make the necessary changes to your style and timing.

Yes, we can braid hair for men and people with short hair. We offer a variety of braiding styles that can be customized to suit your hair length and personal style. If your hair is shorter than shoulder length please let your stylist know ahead of your appointment.

Most braid appointments take 30-45 minutes while longer braiding appointments can take several hours. You may bring snacks, water, and something to keep you entertained, like a book or tablet. If you prefer a SILENT appointment, just ask! Chances are we are happy to take a talking break too so there is never any pressure for small talk :)